How do I let you know I have arrived?

We now use a iPad for patient sign ins. Please tap the screen and it will ask you why you are here (for an appointment, for a delivery/collection or for help), please select the tab and type in your name. Then press continue. Take a seat and the relevant staff will be with you.

What facilities do you have?

At this time we cannot offer WC facilities. However, less than 100 yards from the practice there is a public toilet with disabled access. If you have a health condition that means you need to be near a toilet, please speak to our friendly staff and we can help you plan your visits.

Where can I park?

The free Council car park behind the practice is very convenient. Please report to the front of the practice where you will sign in at reception. There are disabled parking bays opposite the practice, at the entrance to the car park and inside the car park. Please note that we cannot guarantee availability.

I’m a nervous patient, can you help me?

Dr Alexandra Davies and the staff are experienced, kind and compassionate. You will gain confidence in our service and experience safe and pain-free dental care.

Is the practice wheelchair friendly?

Both our surgeries and the waiting room are on the ground floor and are spacious enough to accommodate disabled patients.

Do I need to bring anything to my appointment?

Please bring a list of any current medications. If we have your current mobile number or email address you will receive a text a few days before your appointment asking you to fill in an online form. If this is something you might struggle with, you can amend the details we hold for you so that someone you trust can do this for you. Carers and parents can manage a patient’s online portal as well as their own.

Please be aware that children under 16 MUST be brought by either a parent, legal guardian or someone who has parental responsibility. Treatment cannot be consented to legally by extended family.

How can I see my dental information?

If you go to the home page of our website: www.whitlanddental.co, in the top right hand corner (or in the drop down menu on a mobile phone), you will see the button that says: Patient Portal. If you have given the practice your current mobile number and email address you can make an account (you may have already done this if you have filled in your medical history online before an appointment). You can do this for multiple family members (just select them by putting in their name and date of birth). Once you have signed in the portal will allow you to:

• View and amend your personal details

• View and amend your medical information

• Check your balance

• View your appointments

• Review your treatment plans

Why do I need to pay a deposit?

A deposit is now taken in advance in order to secure your appointment. This deposit is then deducted from your final balance. If you fail to attend your appointment, the deposit is non-refundable due to lost surgery time.

What should I do if I have a dental emergency?

Please ring the surgery during working hours (as early as possible) and we will try our best to see you as soon as practicable.

When should I reschedule an appointment?

• If you test positive for COVID

• If you have a cold sore (even if it has scabbed over)

• If you have any kind of respiratory symptoms (cough, nasal congestion, temperature), no matter how severe

I haven’t received an email or text message, but I booked an appointment; what should I do?

The practice software will automatically remind you of your appointment a few weeks before with an email and a few days before with a text. This is subject to you providing us with current personal information. If you have not received a reminder, please ring the practice a check with reception so that we can input or update your details. Once this has been done you can log on to our Patient Portal and amend any personal information if it does change.

Please be aware that you are responsible for managing your appointments. The email and text reminders are sent at the practice’s expense as a courtesy. Failure to receive a reminder will not excuse a missed appointment.